We warmly welcome you to Adderton and wish you an enjoyable visit and an excellent experience. Adderton is a unique, values driven space for the community that promotes learning, justice and engagement, hospitality and reflection.
These visitor guidelines provide for the safety, wellbeing and security of our staff, visitors, collection and premises.
All visitors to Adderton are asked to register their details for COVID contact tracing using ‘Check In Qld’ , sanitize their hands and observe safe social distancing.
We ask that if you are unwell at the time of your visit to Adderton that you consider rescheduling until you are feeling better. This is to protect other visitors and our staff.
Admission to Adderton is free, but we may charge for entry to some temporary exhibitions and events.
We regret that it may be necessary, for example in the interests of security or public safety, for Adderton’s opening hours to be altered or to close specific areas of Adderton at any time and without prior notice.
Visitors to Adderton, please be aware and considerate of the fact that Adderton is a close neighbour to the students and staff of All Hallows’ School.
Visitors are to enter and exit Adderton via the Ann St gates using the left-hand side of the driveway as you enter.
Children aged 12 years and under must be accompanied by a parent, carer or guardian at all times.
1. Opening hours
Adderton is open Tuesday to Friday from 10am to 2pm and on Saturdays and Sundays from 10am to 4pm.
Adderton is closed on Mondays and Public Holidays
2. Bag searches and other searches
If asked, you must allow our staff to search your bags when on the premises. We do not permit the following items on the premises:
- Weapons of any type;
- Spray cans;
- Illegal drugs or their equipment used in the delivery of those items
If, on searching your bag, our staff find any of these items (or any similar item that may be a risk to the collection, building, staff or other visitors) they will remove it, and return it to you when you leave.
3. Consideration for other visitors
Adderton may become very crowded at times, particularly during functions. We appreciate your patience and consideration for other visitors.
We would ask that you do not use your phone to make calls in certain exhibitions, and to turn your phone to silent in the main gallery areas of Adderton.
You are welcome to draw and sketch in our galleries but you should consult our Visitor Engagement Officers about the rules for the use of art media, stools and easels.
4. Visitor Services and Security staff
Our Visitor Engagement Officers and Security staff are identifiable by their Adderton identity passes. They are authorised by Adderton to require you to comply with these visitor requirements or any directions given under them.
If our staff believe you are intoxicated or behaving antisocially or that your conduct causes or is likely to cause risk, annoyance or disturbance to other visitors, to our staff, to the collection or to property, you may be refused admission to Adderton, you may be asked to leave and/or you may be escorted from the premises.
Please be aware that we will not tolerate violence or abuse to any member of our staff and that failure to cooperate with the lawful directions of our security staff may put you at risk of committing a criminal offence.
5. Tour groups
Tour groups (any group of ten or more adults visiting Adderton) should book in advance by emailing email@example.com or phoning 3839 2494.
All tour groups must enter via the Ann Street gates.
No person other than our authorised staff may sell services as tour guides, leaders or speakers anywhere within Adderton.
Loudspeakers, voice amplifiers or microphones must not be used by tour guides or leaders when conducting or leading tour groups.
Tour groups are not permitted on balcony areas due to weight restrictions.
6. Parking of vehicles and provision for disabled visitors
We do not provide parking facilities on-site unless you have a parking permit.
If you require accessible parking, you and anyone accompanying you may park your vehicle within the grounds by prior arrangement with our staff, contactable via firstname.lastname@example.org or the general number.
If you have booked accessible parking at Adderton, please proceed with extreme caution up and down the driveway and through the Ann St gates. The driveway is a shared zone for pedestrians and vehicles with a speed limit of 5km/ hr.
7. Health and safety and the protection of our building and collection
We value your safety during your visit. We have some simple requirements to ensure your health and safety and those of fellow guests is upheld. We request that you must not:
- smoke anywhere in Adderton (and this prohibition extends to the use of electronic cigarettes and vaping products) except designated areas;
- run within Adderton, particularly in the galleries or on staircases;
- sit on any stairs or staircases;
- block or obstruct entrance doors in any way
- leave any children in your care unattended;
- climb on any part of the collection, or the fabric of the building including walls, barriers and columns;
- disregard any safety signs or barriers put in place for public protection;
- cross barriers, cordons or protective spaces in front of objects on open display;
- disregard fire alarms or any directions for the evacuation of Adderton;
- use any laser pointer or laser pen (a small handheld device with a power source and a laser diode emitting a very narrow coherent low-powered laser beam) for any purpose within Adderton;
- point or gesture towards people or objects within the collection using sticks, umbrellas, poles, flags or any other object;
- Bring any chemicals onto the premises;
- Use any power point or 240V electrical device without authorisation from our guest.
- As Adderton is heritage-listed the building has many irreplaceable historic features. We ask that you avoid touching features such as walls, doors and fixtures where possible. This avoids possible damage or wear and also minimizes the transmission of germs.
You must not touch any collection or object on display unless you are invited by signage or a representative of Adderton to do so.
8. Fire alarms, evacuation and lock-down procedures
For safety, Adderton visitors are required to follow any fire, evacuation or lock-down procedures, as directed, while they are on site.
Fire Action Notices in the galleries explain how you should raise the alarm in the event of a fire or suspected fire.
Our fire alarm provides two audible signals:
a. A constant alarm signal means that you must evacuate and leave by the nearest fire exit Our staff will ensure you are aware of the alarm and direct you away from any fire-affected areas. If you require help to evacuate you should seek the assistance of a member of our staff.
b. An intermittent signal is a warning alert for our staff, and you are not required to leave unless the signal changes to the evacuation
In the event of a fire evacuation, you must follow our fire evacuation instructions and assemble in the grassed area to the left of where you entered the front of Adderton.
9. Access to non-public areas
If you are found by our staff in a non-public or closed area without authority you may be escorted from the premises.
10. Unattended and lost property
Adderton does not have a Cloak Room or anywhere to leave your belongings while you explore Adderton.
You must not leave any of your property unattended at any time in Adderton, including in any outdoor areas.
We reserve the right to have unattended property removed and/ or destroyed without warning in the interests of safety and security.
You will not hold us liable if we remove or destroy any property that you have left unattended. If it is handed in to us, we will keep your lost property in accordance with our lost property operating procedure.
11. Film, photography, 3D imaging and audio recording
Except where indicated by notices, you are permitted to use handheld cameras (including phones) with flash and 3D imaging software, and audio and film recording equipment not requiring a stand.
More information about uses that we regard as ‘commercial’ may be found on our website.
You must make arrangements in advance with our team if:
a. you need to use a stand or special lighting or other equipment for filming, photography or audio recording in Adderton;
b. you wish to take any commercial or professional film or photography
If a visitor complains that your photography is intrusive you may be asked to stop or leave the premises.
The use of ‘selfie sticks’ (or similar devices) is not permitted.
Please respect the privacy of our neighbours, the students and staff of All Hallows’ School by not taking photographs or recordings that include students or staff of the school.
Any members of the media or film industry representing print or online publishing or broadcasting networks, television stations or radio networks are not permitted to film, photograph or audio record on the site without prior approval. All enquiries by media representatives are to be directed to email@example.com.
12. Bicycles and scooters
Mobility scooters are welcome at Adderton. Access is available through a hydraulic lift at the entrance to the premises.
You are not permitted to cycle or ride an electric or other scooter in the premises.
You may leave your bicycle in space provided at the front of the building at your own risk. You are not permitted to bring folding bicycles or scooters inside Adderton.
13. Food and drink
You are not allowed to consume food and drink inside the Adderton gallery areas, except in designated places such as the Cafe and Courtyard.
You may, however, consume food and drink outside on grassed areas within Adderton’s gated grounds. Please dispose of your uneaten food and packaging responsibly.
Animals are not permitted in Adderton under any circumstance, unless for accessibility reasons you are accompanied by a guide, assistant or companion animal.
15. Closed circuit television
You should be aware that we operate a secure, closed circuit television system throughout the premises in the public interest for the protection and safety of our visitors, staff, collection and property.
16. Refusal of entry
Adderton employees or contractors have the right to refuse or revoke entry to any patrons for any reason.
17. Comments and feedback
We welcome enquiries, opinions and comments from visitors and members of the public. Please email: firstname.lastname@example.org
We may change our service provision or amend these visitor guidelines from time to time and we recommend that you check the Adderton website for our latest visitor information before visiting.